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How To Advise Students Online: Protocols & Pitfalls Of Email Advising
Start Date: 3/22/2019Start Time: 12:00 PM
End Date: 3/22/2019End Time: 1:30 PM

Event Description
Email advising has become a standard method of communication for students. Whether they are campus-based, distance, or online, students often prefer the convenience of interacting with their advisors via email. The asynchronous nature of email communication enables students to write down their questions and concerns as they occur to them and allows for communication outside of standard business hours. Students can keep and refer back to advisor emails, and advisors can use emails to document student interactions.
The lack of visual and auditory cues that are inherent in face-to-face and phone advising can limit the ability of students to effectively communicate their needs, as well as limit the advisor’s ability to comprehensively identify and address student concerns and issues. Advisors must carefully choose their words to provide information accurately, convey concern, engage students, and identify additional issues relevant to the student.
Additionally, advisors may miss integrating key advising approaches such as developmental, strengths-based, appreciative, and proactive advising into emails, which may negatively impact the quality of the advising relationship.
Ineffective or poorly composed emails can result in the need for multiple exchanges with students who seek clarification or additional information. As such, advisors can benefit from learning to develop comprehensive email responses in order to reduce the amount of “back and forth” that often occurs with email communication.
This webinar will focus on common pitfalls that occur in email advising, and examine limiting factors such as tone, intent, and prescriptive advising. Participants will examine real-life examples and engage in discussion as to how to strategically infuse developmental advising techniques into email communication, as well as determine when email advising is not appropriate to address students’ concerns.
Location Information:
University of Houston-Victoria - University West  (View Map)
3007 N. Ben Wilson
Victoria, TX 77901
Victoria
Phone: 361-570-4848
Room: Conference Room A - 223
Contact Information:
Name: Eunice Mesa
Phone: (361) 570-4366
Email: mesae@uhv.edu
Audience:
  • Staff and/or Faculty
  • Sponsored By:
    Provost

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